FREE SHIPPING FOR ORDERS OVER $45

FAQs

Where do you ship to?

We are a small, but rapidly growing business. We currently only ship within Australia but we hope to expand our horizons very soon. 

 

How much is shipping?

We offer free shipping on all orders over $45 (within Australia).

Orders under $45 will be charged a flat-rate shipping fee of $10 for ParcelPost online tracking (within Australia).

   

What is your cut-off date for Christmas delivery?

 Australia Post is recommending items be posted by the following dates for delivery within Australia by Christmas:

  • Parcel Post – Saturday 12 December 2020
  • Express Post – Saturday 19 December 2020

 

What if I buy something and I change my mind?

If you've changed your mind (who hasn't!) or ordered an incorrect size we will happily replace your item or issue a full refund should a suitable replacement not be available. Please refer to our Returns Policy for more information relating to 'change of mind' returns.

Please note that Australian Consumer Law prevents us from accepting returns of any underwear. Our Bamboo Face Masks are also non-returnable (for hygiene reasons). However, should your underwear or face mask be faulty we will happily replace the item or give you a full refund (should the item be unavailable).

 

Do you offer refunds?

Yes we do, however items must be returned to us in original condition: Unused / unworn / unwashed / tags and original packaging intact within 60 days of the purchase date as shown on your invoice. Please refer to our Returns Policy for more information relating to refunds and exchanges.

 

How do I care for bamboo clothing?

To wash bamboo clothing we recommend turning items inside out and washing on a gentle cycle with cold water. Avoiding washing together with rough fabrics such as velcro. Wash with like colours and do not bleach. You can line dry or tumble dry on a low setting. There is no need to dry clean your garments.

 

Do I need to iron bamboo clothing?

You can get away without ironing your bamboo clothing if you store them neatly (this is one of the many reasons why bamboo garments are so good for travel!). We find that any creases drop out with wear. However if you really insist, you can use a cool iron.

 

Is bamboo a sustainable resource?

Bamboo is nature's fast growing plant and is pest resistant, which means it can grow without the use of pesticides or fertilisers. It also requires much less water to grow than cotton, so no extensive irrigation is required for it to flourish. Bamboo also absorbs more carbon dioxide than the equivalent stand of trees. 

Is bamboo organic?

Bamboo has natural defences against pests so it can flourish and grow organically without the use of pesticides, fertilisers or chemicals. 

 

Is bamboo fabric suitable for sensitive skin?

Bamboo fibre is naturally antibacterial and hypoallergenic. It is also naturally much softer and silkier than cotton, making it kinder to sensitive skin. 

 

Is bamboo clothing and fabric suitable for pregnancy?

Bamboo is a lovely fabric to wear throughout your pregnancy. It is soft, lightweight and breathable. Many of our bamboo styles have soft fabric waistbands, and all of our bamboo blends have elastane for stretch. Bamboo also holds its shape well so you can wear throughout your entire pregnancy and beyond.

 

Is bamboo fabric better for menopause than cotton?

Bamboo is significantly better than cotton at wicking moisture away from the skin. This makes bamboo sheets a good choice for menopausal women experiencing night time sweats. Bamboo fabric is also thermo-regulating, so it keeps you cooler in summer and warmer in winter while still being lightweight. Bamboo pyjamas are also recommended for menopause for a more comfortable sleep.

Soft Bamboo Blankets

100% Bamboo Sheets

Bamboo Quilt Covers

Luxe Bamboo Throws

Bamboo Bath Towel Sets

Bamboo Bath Towels