FREE AU SHIPPING OVER $75. NZ SHIPPING $15.

FAQs

Where are your sheets and garments made?

The majority of are items are ethically made in China with organically-farmed bamboo.

 

Where do you ship to?

We are a small, but rapidly growing business based in southern Sydney, NSW. We currently only ship to Australia and New Zealand but we hope to expand our horizons very soon. 

 

How much is shipping?

Australia:

We offer free shipping on all orders over $75 (within Australia).

Orders under $75 will be charged a flat-rate shipping fee of $10 for ParcelPost registered online tracking (within Australia).

New Zealand:

Orders to New Zealand are charged a flat-rate shipping fee of $15.

 

Which shipping service  / carrier do you use?

As a small Australian business we are proud to support Australia Post (AusPost) by entrusting them to deliver all orders that are placed with our store.

As we do use AusPost exclusively, the best way to track and manage your delivery is with their mobile app so please click the link below which takes you straight to the app download page (n.b. opens in a new window):

Get the AusPost app

 

Sending gifts for Christmas?

If you are shopping for Christmas and want your items to have the best possible chance of arriving in time, then please order by the dates below.

If you are shopping for Christmas and want your items to have the best possible chance of arriving in time, then please send by the dates below.

As we (unfortunately) have no control of an order once we hand it over to AusPost (which we always try to do within one business day) we cannot guarantee that an order placed by these dates will actually arrive before Christmas.

We strongly recommend then that you order any Christmas gift from us as early as possible and definitely by the dates below.

 

Anywhere in Australia (except WA and NT)      Monday 13 December 2021

WA and NT                                                        Wednesday 08 December

New Zealand                                                     Friday 03 December

 

What if I buy something and I change my mind?

If you've changed your mind (who hasn't!) or ordered an incorrect size we will happily replace your item or issue a full refund should a suitable replacement not be available. Please refer to our Returns Policy for more information relating to 'change of mind' returns.

Please note that Australian Consumer Law prevents us from accepting returns of any underwear. Our Bamboo Face Masks are also non-returnable (for hygiene reasons). However, should your underwear or face mask be faulty we will happily replace the item or give you a full refund (should the item be unavailable).

 

Do you offer refunds?

Yes we do, however items must be returned to us in their original condition within 60 days of the purchase date as shown on your invoice. Please refer to our Returns Policy for more information relating to refunds and exchanges.

 

Can I pay with Afterpay?

We don't offer Afterpay as a payment option as we prefer PayPal's Pay-in-4 instead. You can read why we prefer this 'buy now pay later' option here.

 

How do I care for bamboo clothing?

To wash bamboo clothing we recommend turning items inside out and washing on a gentle cycle with cold water. Avoiding washing together with rough fabrics such as velcro. Wash with like colours and do not bleach. You can line dry or tumble dry on a low setting. There is no need to dry clean your garments.

Bamboo Blankets and Throws: we recommend that our throw rugs and blankets be dry-cleaned to ensure that they maintain their wonderful silky soft feel. For this we recommend using a GreenEarth Cleaning dry cleaner to ensure no toxic chemicals are used.

Bamboo Sheets: Do not use bleach or fabric softener. Do not wring or tumble dry. We recommend line dry in the shade. Cool iron.

 

Do I need to iron bamboo clothing?

You can get away without ironing your bamboo clothing if you store them neatly (this is one of the many reasons why bamboo garments are so good for travel!) We find that any creases drop out with wear. However if you really insist, you can use a cool iron.

 

Is bamboo a sustainable resource?

Bamboo is nature's fast growing plant and is pest resistant, which means it can grow without the use of pesticides or fertilisers. It also requires much less water to grow than cotton, so no extensive irrigation is required for it to flourish. Bamboo also absorbs more carbon dioxide than the equivalent stand of trees. 

Is bamboo organic?

Bamboo has natural defences against pests so it can flourish and grow organically without the use of pesticides, fertilisers or chemicals. 

 

Is bamboo fabric suitable for sensitive skin?

Bamboo fibre is naturally antibacterial and hypoallergenic. It is also naturally much softer and silkier than cotton, making it kinder to sensitive skin. 

 

Is bamboo clothing and fabric suitable for pregnancy?

Bamboo is a lovely fabric to wear throughout your pregnancy. It is soft, lightweight and breathable. Many of our bamboo styles have soft fabric waistbands, and all of our bamboo blends have elastane for stretch. Bamboo also holds its shape well so you can wear throughout your entire pregnancy and beyond.

 

Is bamboo fabric better for menopause than cotton?

Bamboo is significantly better than cotton at wicking moisture away from the skin. This makes bamboo sheets a good choice for menopausal women experiencing night time sweats. Bamboo fabric is also thermo-regulating, so it keeps you cooler in summer and warmer in winter while still being lightweight. Bamboo pyjamas are also recommended for menopause for a more comfortable sleep.

Soft Bamboo Blankets

100% Bamboo Sheets

Bamboo Quilt Covers

Luxe Bamboo Throws

Bamboo Bath Towel Sets

Bamboo Socks