Shipping

Where do we ship to?

We are a small, but growing business based in southern Sydney, NSW. We currently only ship to Australia and New Zealand but we hope to expand our horizons very soon. 

 

How much is shipping?

Australia:

We offer free shipping on all orders over $100.

Orders under $100 will be charged a flat-rate shipping fee of $6.95 for Australia Post registered mail with tracking.

We also offer Express Post for $14.95. 

If you prefer a signature with shipping then this option is also available for an additional $2.95.

 

New Zealand:

All orders will be charged a flat-rate shipping fee of $14.95 for Australia / New Zealand Post registered mail with online tracking. 

We also offer Express Post if you need your order to arrive more quickly for a shipping fee of $24.95. 

 

Will I receive my parcel before Christmas?

Australia Post recommends ordering by the following dates for delivery by Christmas (*excludes items sent to and from Perth and Darwin):

  • Standard Post:
    • NSW, ACT, VIC, SA & QLD: 2:00pm 20 December
    • NT: 2:00pm 16 December
    • WA: 2:00pm 18 December
    • TAS: 2:00pm 19 December 
    • NZ: 2:00pm 05 December
  • Express Post:
    • AUS: 2:00pm Monday 23 December 
    • NZ: 2:00pm 13 December

For more information about pre-Christmas delivery see AusPost. 

    Which shipping service  / carrier do you use?

    As a small Australian business we are proud to support Australia Post (AusPost) and entrust them to deliver all orders that are placed with our store.

    As we do use AusPost exclusively, the best way to track and manage your delivery is with their mobile app so please click the link below which takes you straight to the app download page (n.b. opens in a new window):

    Get the AusPost app

      

    What sort of packaging do you use?

    Where we can and to ensure that you receive your bamboo item/s in the best condition possible, we carefully fold and individually pack each item in 100% home compostable Ecomailers™ made from corn starch, PLA (vegetable-based plastic material) and PBAT (composting co-polymer). 

    We then place these compostable bags into an AusPost shipping satchel which is made from 80% recycled plastic and if required, can be re-used when sending items back to us for refunds or exchanges (please just remember to remove or cross-out the original shipping label details if you do re-use the AusPost satchel).

    For more bulky packages like our bamboo sheets and quilt cover sets, we might decide to use a shipping courier instead of AusPost.