Returns Policy

Returns & Exchanges Policy

Sit back and relax… we’re here to help!

If for any reason you’re not 100% satisfied with your purchase, we’ll do our best to make things right with a refund, exchange, or replacement (depending on the circumstances).

Bedding & Sheets

We know you’ll love our bamboo sheets, but please choose carefully: For hygiene reasons, we can only accept returns on sheets that are unopened, unused, unwashed, and in their original packaging.

  • If your sheets are faulty, we will happily replace them or offer a full refund.

  • Unfortunately, we cannot accept change-of-mind returns on sheets once they’ve been opened or used.

Exchanges

If you’ve changed your mind or ordered the wrong size (it happens!), we’re happy to help with an exchange.

  • Please email shop@bambooisland.com.au with your order number and details, and we’ll guide you through the next steps.

  • Items must be unused, unworn, unwashed, and in their original packaging with tags attached.

  • Please try to reuse the original compostable mailer to protect the item in transit.

  • Change-of-mind exchanges must be returned within 60 days of purchase.

  • Shipping costs for exchanges are at your expense. We recommend using registered or express post, as we can’t take responsibility for items lost in transit.

We cannot accept items that are soiled, stained, contain pet hair, or smell of detergent, smoke, or perfume.

Refunds

A refund will be approved if:

  • The item is returned unused, unworn, unwashed, and in its original packaging

  • The item is in saleable condition

  • Proof of purchase is provided

  • The return is received within 60 days of purchase

Refunds will be processed via your original payment method. Please allow up to four weeks (though most are quicker) to see the refund appear in your account.

Please note: We cannot accept items that are soiled, stained, contain pet hair, or smell of detergent, smoke, or perfume.

Faulty Products

We take great care to provide only the highest quality bamboo products. If you find a fault, please email shop@bambooisland.com.au with your order number, details, and photos.

We’ll replace faulty items (subject to availability) or offer a full refund. We’ll also cover all postage costs for faulty, damaged, or incorrectly sent items.

How to Return

  1. Email shop@bambooisland.com.au with your order number in the subject line and any details for exchange, refund, or details/photos of any issue.
  2. We’ll get back to you quickly with instructions.
  3. Post returns to:

Bamboo Island Australia
Unit 6 / 434 The Boulevarde
Kirrawee NSW 2232
AUSTRALIA

Please include your pack slip or a note, and your name on the parcel.

Return Shipping Costs

  • Faulty/damaged/incorrect items – Bamboo Island covers all return shipping costs.

  • Change of mind / incorrect size or colour – Return shipping costs are at your expense.

🌴 Thank you for choosing Bamboo Island – we hope you love your island experience!